Frequently Asked Questions (FAQ)
Welcome to the Baja Beach Co FAQ page! Below you’ll find answers to common questions about our products. If you can’t find the answer you’re looking for, feel free to contact us at Contact Us Page.
General Questions
What inspired the creation of Baja Beach Co?
You’ve curated a wardrobe of designer dresses, bags and shoes, but when it comes to the beach, why settle for less? Too often, beautiful beach and pool days are overshadowed by using cheap, pre-used, old, faded, mismatched towels and accessories that don’t align with your sense of style and elegance. Baja Beach Co was founded to bring the same level of sophistication to the beach and pool as you have in your everyday life.
Is Baja Beach Co an eco-friendly brand?
Yes, we are committed to sustainability. Our beach towels are made from 100% organic cotton, reducing the environmental impact associated with traditional towel manufacturing. We also use eco-conscious packaging and are constantly seeking ways to improve our processes.
Can I purchase a Baja Beach Co product as a gift for someone else?
Absolutely! When you check out, simply choose a different shipping address than your billing address to send the items to someone else.
How do I stay updated on new products and promotions?
You can subscribe to our newsletter to stay updated on the latest products, promotions, and special offers. Follow us on social media for behind-the-scenes content, styling tips, and exclusive deals.
Do you collaborate with influencers or offer partnerships?
Yes! We love working with influencers and content creators who are passionate about beach lifestyle products. If you’re interested in collaborating, more info can be found here, please reach out to us with your proposal.
Are Baja Beach Co products available in retail stores?
At the moment, our products are available exclusively online through our website. We are planning to be in stores very soon.
Can I pre-order items that are out of stock?
Yes, if an item is temporarily out of stock, we offer a pre-order option for select products. This ensures you’ll be one of the first to receive the product once it’s back in stock. You’ll see the pre-order button on the product page if this option is available.
Do you have a rewards or loyalty program?
We have a rewards program coming soon. Sign up to our email list to be notified when we launch.
Product Details
What makes Baja Beach Co. towels different from regular towels?
Baja Beach Co. towels are crafted from the highest-quality, 100% certified organic cotton, designed to be softer, more absorbent, and faster-drying than traditional towels. Our towels feature a unique anti-sand weave, so sand doesn’t stick, and they are anti-bacterial and anti-microbial to stay fresh after every use. Plus, our towels come in matching sets with stylish accessories, offering both beach chic and practicality.
What materials are your products made from?
Our beach towels are crafted from incredibly soft 100% certified organic cotton, making them ultra-soft, durable, and eco-friendly. They are designed to be sand-free, quick-drying, and resistant to odors.
Are the towels really sand-free? How does that work?
Yes, our towels are made with an anti-sand weave that prevents sand from clinging to the fabric. This special design ensures that sand easily shakes off, leaving your towel clean and ready for use, no matter how many beach days you enjoy.
Are the towels bulky or lightweight for travel?
Our towels are designed to strike the perfect balance between plushness and portability. While they are incredibly soft and larger than most, they are lightweight enough to fold compactly, making them ideal for travel without sacrificing comfort or style.
What sizes do your beach towels come in?
We offer extra-large (XL) beach towels, designed to give you plenty of space to lounge on the beach or by the pool. Our standard towel size is 100cmx160cm.
Are the towels absorbent and quick-drying?
Our towels are designed to be super absorbent, drying you off quickly after a swim. As our towels absorb 2x more water than an average towel, so they take a little longer to dry as they are XL size and super thick.
Can I buy individual pieces from the matching set, or do they only come together?
While our matching sets are designed to offer a perfectly coordinated look, individual items such as the towel, bucket hat, tote bag, and purse are also available for separate purchases. However, we recommend the full set for the complete Baja Beach Co. experience.
Are your products environmentally friendly & sustainable?
Yes, we take pride in using eco-friendly, durable materials that ensure longevity and reduce waste. Our products are crafted with sustainability in mind, so you can feel good about making a responsible choice while enjoying premium beach accessories.
Do the towels come in different sizes?
Our signature Baja Beach Co. towels are generously sized, offering plenty of space for lounging on the sand or by the pool. We do not currently offer different sizes, as we’ve found our larger-than-average towel to be the perfect fit for sunbathing and relaxation.
Care Instructions
How do I care for my Baja Beach Co. towel to maintain its quality?
To keep your towel looking and feeling amazing, machine wash it in cold water on a gentle cycle and avoid bleach or fabric softeners. We recommend air drying or tumble drying on low heat to maintain the softness and durability of the fabric. Washing separately will also help prevent snags from zippers or velcro. For more info, visit our care page here.
How do I clean my towel and hat?
To keep your towel looking its best:
- Machine wash on a gentle cycle with cold water.
- Avoid bleach and fabric softeners, they will affect softness and colour.
- Tumble dry low or air dry to preserve the softness.
- Avoid ironing to maintain the towel’s sand-repellent properties.
For more info, visit out care page here.
How should I clean my tote bag and pouch?
We recommend spot-cleaning your tote bag and pouch with mild detergent and cold water. Avoid machine washing, as it may damage the materials or the structure of the items. For more info, visit our care page here.
Shipping and Delivery
Where do you ship to?
We currently ship to USA, AUSTRALIA & NZ. If your location is not listed, please contact us at and we’ll do our best to accommodate your request.
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. You can view the exact shipping charge at checkout.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 working days. Delivery times vary based on your location: Please see our shipping page for more info.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor your package’s journey.
Do you offer international shipping?
Yes, we ship internationally. Please note that customs fees, taxes, or duties may apply and are the responsibility of the customer.
My package hasn’t arrived yet. What should I do?
If your package hasn’t arrived by the estimated delivery date, please check your tracking number for updates. If it’s still missing after 5 additional business days, contact us and we’ll help you resolve the issue.
Returns and Exchanges
What is your return policy?
We accept returns on unused, unwashed items in their original packaging within 14 days of purchase. Please review our full Returns Policy for more details.
How do I return or exchange an item?
To initiate a return or exchange, contact us with your order number and reason for the return. We will provide you with a return authorization number and instructions on how to ship the item back to us.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
What if i change my mind or want to change a color?
Please reach out to us and we will do our best to help you get what you need.
Warranty and Product Issues
Do your products come with a warranty?
Yes, all our products come with a 1 year warranty that covers defects.
I received a damaged item. What should I do?
If you receive a damaged item, please contact us with photos of the damage and your order number within 48 hours of receiving the product. We will arrange for a replacement or refund.
Order Changes and Cancellations
Can I change or cancel my order after it’s been placed?
If you need to make changes or cancel your order, please contact us as soon as possible. We can typically make adjustments if your order hasn’t been processed for shipping yet. Once an order has been shipped, we cannot modify or cancel it.
Can I add items to my order after it’s been placed?
Unfortunately, we cannot add items to an order once it has been placed. You would need to place a separate order for any additional items.
Payments and Discounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and After Pay.
Do you offer discounts or promotions?
Occasionally we offer seasonal promotions and discounts. Sign up for our newsletter to stay updated on the latest sales and exclusive offers.
Can I apply more than one discount code to my order?
No, only one discount code can be applied per order. Discount codes cannot be combined with other offers.